![]() Instead of tapping the QR code option from the Add account list, scroll through the list of account types and tap the one you want to add (or tap Add other account if the one you want isn't listed). Most services also offer a secret key that you can enter if you can't scan the QR code. Then click "Next" or "Finish" or whatever link completes authenticator app registration. Type the passcode (without a space) into the application's verification prompt on your computer to verify that the passcode generator is working properly. Give the new account a name in Duo Mobile and tap Save to return to the accounts list.įinally, tap the indicator next to the account name in Duo Mobile to generate a passcode which expires in 30 seconds. Use Duo Mobile to scan the application's QR code shown on your screen. Scan the QR code with your camera to add the account. If the new account you want to add shows you a QR code to scan with an authenticator app, tap Use QR code from Duo Mobile's Add account list.Open Duo Mobile and tap Add in the upper right of your accounts list to go to the account type selector. When configuring the authenticator app in your application you'll usually be shown a QR code to scan.Ignore any mentions of Google Authenticator or other mobile applications - you'll be using Duo Mobile instead. Follow the instructions to turn on two-factor authentication (sometimes called two-step verification) for your account using an authenticator app.Install Duo Mobile for iPhone/iOS or Android.If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application or perform the account recovery process for each of those third-party applications. There is no need to sign-up for an organizational account on duo.com if you only want to protect your personal accounts.ĭuo does not have access to your third-party accounts or account credentials and cannot assist in account recovery beyond Duo Mobile backup and restore.īe sure to save any recovery information given to you by the application when you set up two-factor authentication, and enable account backup and restore in Duo Mobile if you set it up to generate passcodes for logging into these applications. Use Duo Mobile to generate these passcodes, and keep all your accounts in one app. They will still be able to send messages and contact you via other apps.Some online services and web applications, like Instagram, Facebook, and Snapchat, let you protect your account with a mobile-generated passcode. Blocking Duo will not affect your communication with the contact outside Duo. If someone is bothering you on Duo, you can block their calls. You can disable it on your Android device by going to Phone Settings > Google > App Preview Messages. Wondering how to get Duo calls even though you haven't registered for them? This is caused by the Google Messaging app preview feature. You can move it to other corners by dragging the window. ![]() On a Duo call, your face appears in a small window - round or rectangular in the lower left corner. To populate your video on the screen, tap on your video square. When you make a Duo call, the other user's video fills the entire screen by viewing your video in a small box known as a window. At any time, if you want to switch to the back camera, tap the camera icon during a call. Thanks to this feature, you can keep track of Duo calls while using other apps on your phone.īy default, the front camera is enabled for video calls. With Android 8.0 Oreo, Google introduced Picture-in-Picture (PIP) mode on Android. Note: If you disable Knock Knock, you will also lose the ability to see other callers preview the video.Here click on Knock Knock and disable it on the next screen. To turn it off, tap the three-dot icon on the Duo home screen. Enabled by default, the recipient can see who's calling live before answering the call - that's the scary part. Disable video previewĭuo includes an interesting but annoying feature called Knock Knock. Then tap About, Terms & Privacy followed by Call History. Meanwhile, iPhone and iPad users need to open the Duo app, tap on the three-dot icon followed by Settings. You can back up your call history or share it with other apps from the share menu. On the next screen, tap on the three-dot icon followed by Export Call History.
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